MSc

MSc Digital Health Operations

Service pathways, digital tools, and an operations case

Online or on campus

18 months36 creditsEnglish

Overview

You study a pathway, the tool in it, and the failure that matters operationally: a missed handoff, a queue, a record nobody reads. Crownshire University teaches this award online and, where a cohort is formed, on campus. The 36 credit hours on this page are the sum of the modules listed in the curriculum, so the transcript and the prospectus describe the same load. MSc Digital Health Operations is taught as one award, not a list of unrelated modules. The published length is 18 months, and the credit total is 36. Students move from The Pathway through The Pathway; The Tool in the Pathway; Failure; Operations Case, and finish on Operations Case. Each course has a question, a method, and a submission. In this field, students describe how people, records, and decisions move through one service, and separate cause from harm. Reading is a pathway description, an incident summary, and an information standard. The artefact a marker expects is a brief a service manager could use, with the evidence attached. The award is built so that a graduate can do the following in practice: Map a pathway Name the failure of a tool in that pathway Propose an operational change Teaching assumes the student can read a source, attempt a problem before the seminar, and revise after feedback. Attendance at live seminars is part of the design. The capstone or final course must use the methods of the earlier courses; a project that ignores them does not pass. This course does not confer a licence to practise nursing, medicine, or any other clinical profession. The pages for each course name the topics that are examined. Those topics are the syllabus. A brochure line is not a substitute for them.

Assessment is coursework on each taught module plus the final project named in the curriculum. Results are recorded as credit hours against each module. Fees are the figures published by Crownshire University for this award; this page does not add a separate tuition claim.

Who This Program Is For

Practitioners who need a named postgraduate award in this subject
Career-changers with a first degree and relevant work
Specialists moving from delivery into design or management of the work
Applicants who can study alongside a job

Faculty spotlight

School of Health and Care at Crownshire University supervises the modules and the final project. Supervision is assigned from that school, not from a visiting name shared with another institution.

How you can study

Study options & delivery

Online pathway· Flexible remote

Complete your MSc Digital Health Operations fully online from anywhere in the world with faculty-led modules and flexible scheduling.

On-campus pathway· £4,100 / $5,200/year

Attend seminars and access facilities in person at Crownshire University. Campus tuition and campus examinations are charged.

Apply online →Apply for campus →View fee schedule

What You Will Learn

Map a pathway
Name the failure of a tool in that pathway
Propose an operational change
Write the case

Curriculum

Stage 1 — Subject foundations

Code	Course	Credits · hours
DHO501	The Pathway The Pathway (DHO501) is a 9-credit course on MSc Digital Health Operations, with 90 notional learning hours. By the end, students can describe how people, records, and decisions move through one service, and separate cause from harm, using The Pathway as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses a pathway description, an incident summary, and an information standard. Seminar time is for the decision, not for reading the materials aloud. Assessment is a brief a service manager could use, with the evidence attached. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer a licence to practise nursing, medicine, or any other clinical profession. DHO501-M1 · Pathway, payment, records, and the bottleneck — The Pathway DHO501-M2 · Incident, harm, cause, and the change that prevents a repeat — The Pathway DHO501-M3 · Indicators, privacy, and misuse of a report — The Pathway DHO501-M4 · Quality, safety, and the limit of the data — The Pathway DHO501-M5 · Service design for a named population — The Pathway DHO501-M6 · A service or informatics brief with evidence and a recommendation — The Pathway	9 · 90 h
DHO502	The Tool in the Pathway The Tool in the Pathway (DHO502) is a 9-credit course on MSc Digital Health Operations, with 90 notional learning hours. By the end, students can describe how people, records, and decisions move through one service, and separate cause from harm, using The Tool in the Pathway as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses a pathway description, an incident summary, and an information standard. Seminar time is for the decision, not for reading the materials aloud. Assessment is a brief a service manager could use, with the evidence attached. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer a licence to practise nursing, medicine, or any other clinical profession. DHO502-M1 · Pathway, payment, records, and the bottleneck — The Tool in the Pathway DHO502-M2 · Incident, harm, cause, and the change that prevents a repeat — The Tool in the Pathway DHO502-M3 · Indicators, privacy, and misuse of a report — The Tool in the Pathway DHO502-M4 · Quality, safety, and the limit of the data — The Tool in the Pathway DHO502-M5 · Service design for a named population — The Tool in the Pathway DHO502-M6 · A service or informatics brief with evidence and a recommendation — The Tool in the Pathway	9 · 90 h

Code

Course

Credits · hours

DHO501

The Pathway

The Pathway (DHO501) is a 9-credit course on MSc Digital Health Operations, with 90 notional learning hours. By the end, students can describe how people, records, and decisions move through one service, and separate cause from harm, using The Pathway as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses a pathway description, an incident summary, and an information standard. Seminar time is for the decision, not for reading the materials aloud. Assessment is a brief a service manager could use, with the evidence attached. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer a licence to practise nursing, medicine, or any other clinical profession.

DHO501-M1 · Pathway, payment, records, and the bottleneck — The Pathway
DHO501-M2 · Incident, harm, cause, and the change that prevents a repeat — The Pathway
DHO501-M3 · Indicators, privacy, and misuse of a report — The Pathway
DHO501-M4 · Quality, safety, and the limit of the data — The Pathway
DHO501-M5 · Service design for a named population — The Pathway
DHO501-M6 · A service or informatics brief with evidence and a recommendation — The Pathway

9 · 90 h

DHO502

The Tool in the Pathway

The Tool in the Pathway (DHO502) is a 9-credit course on MSc Digital Health Operations, with 90 notional learning hours. By the end, students can describe how people, records, and decisions move through one service, and separate cause from harm, using The Tool in the Pathway as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses a pathway description, an incident summary, and an information standard. Seminar time is for the decision, not for reading the materials aloud. Assessment is a brief a service manager could use, with the evidence attached. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer a licence to practise nursing, medicine, or any other clinical profession.

DHO502-M1 · Pathway, payment, records, and the bottleneck — The Tool in the Pathway
DHO502-M2 · Incident, harm, cause, and the change that prevents a repeat — The Tool in the Pathway
DHO502-M3 · Indicators, privacy, and misuse of a report — The Tool in the Pathway
DHO502-M4 · Quality, safety, and the limit of the data — The Tool in the Pathway
DHO502-M5 · Service design for a named population — The Tool in the Pathway
DHO502-M6 · A service or informatics brief with evidence and a recommendation — The Tool in the Pathway

9 · 90 h

Stage 2 — Applied practice and project

Code	Course	Credits · hours
DHO503	Failure Failure (DHO503) is a 9-credit course on MSc Digital Health Operations, with 90 notional learning hours. By the end, students can describe how people, records, and decisions move through one service, and separate cause from harm, using Failure as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses a pathway description, an incident summary, and an information standard. Seminar time is for the decision, not for reading the materials aloud. Assessment is a brief a service manager could use, with the evidence attached. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer a licence to practise nursing, medicine, or any other clinical profession. DHO503-M1 · Pathway, payment, records, and the bottleneck — Failure DHO503-M2 · Incident, harm, cause, and the change that prevents a repeat — Failure DHO503-M3 · Indicators, privacy, and misuse of a report — Failure DHO503-M4 · Quality, safety, and the limit of the data — Failure DHO503-M5 · Service design for a named population — Failure DHO503-M6 · A service or informatics brief with evidence and a recommendation — Failure	9 · 90 h
DHO504	Operations Case Operations Case (DHO504) is a 9-credit course on MSc Digital Health Operations, with 90 notional learning hours. By the end, students can describe how people, records, and decisions move through one service, and separate cause from harm, using Operations Case as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses a pathway description, an incident summary, and an information standard. Seminar time is for the decision, not for reading the materials aloud. Assessment is a brief a service manager could use, with the evidence attached. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer a licence to practise nursing, medicine, or any other clinical profession. DHO504-M1 · Pathway, payment, records, and the bottleneck — Operations Case DHO504-M2 · Incident, harm, cause, and the change that prevents a repeat — Operations Case DHO504-M3 · Indicators, privacy, and misuse of a report — Operations Case DHO504-M4 · Quality, safety, and the limit of the data — Operations Case DHO504-M5 · Service design for a named population — Operations Case DHO504-M6 · A service or informatics brief with evidence and a recommendation — Operations Case	9 · 90 h

Code

Course

Credits · hours

DHO503

Failure

Failure (DHO503) is a 9-credit course on MSc Digital Health Operations, with 90 notional learning hours. By the end, students can describe how people, records, and decisions move through one service, and separate cause from harm, using Failure as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses a pathway description, an incident summary, and an information standard. Seminar time is for the decision, not for reading the materials aloud. Assessment is a brief a service manager could use, with the evidence attached. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer a licence to practise nursing, medicine, or any other clinical profession.

DHO503-M1 · Pathway, payment, records, and the bottleneck — Failure
DHO503-M2 · Incident, harm, cause, and the change that prevents a repeat — Failure
DHO503-M3 · Indicators, privacy, and misuse of a report — Failure
DHO503-M4 · Quality, safety, and the limit of the data — Failure
DHO503-M5 · Service design for a named population — Failure
DHO503-M6 · A service or informatics brief with evidence and a recommendation — Failure

9 · 90 h

DHO504

Operations Case

Operations Case (DHO504) is a 9-credit course on MSc Digital Health Operations, with 90 notional learning hours. By the end, students can describe how people, records, and decisions move through one service, and separate cause from harm, using Operations Case as the working context rather than a generic management example. The course is taught in three movements. First, students establish the terms and the decision the course is about. Second, they apply the method to a case, dataset, text, or design and compare it with a weaker alternative. Third, they revise the work after feedback and state what the conclusion cannot support. Preparation uses a pathway description, an incident summary, and an information standard. Seminar time is for the decision, not for reading the materials aloud. Assessment is a brief a service manager could use, with the evidence attached. A pass requires a clear method, evidence a marker can check, and an explicit limit. Credit is not awarded for summary alone. This course does not confer a licence to practise nursing, medicine, or any other clinical profession.

DHO504-M1 · Pathway, payment, records, and the bottleneck — Operations Case
DHO504-M2 · Incident, harm, cause, and the change that prevents a repeat — Operations Case
DHO504-M3 · Indicators, privacy, and misuse of a report — Operations Case
DHO504-M4 · Quality, safety, and the limit of the data — Operations Case
DHO504-M5 · Service design for a named population — Operations Case
DHO504-M6 · A service or informatics brief with evidence and a recommendation — Operations Case

9 · 90 h

Career Paths

Service manager
Digital health project coordinator
Pathway analyst
Operations manager in a provider

Program Highlights

4 assessed modules whose credits sum to the award total
A final project marked against a published brief
Live seminars with recordings for students in other time zones
A transcript that lists every module credit

Assessment

Modules are assessed through a published mix of coursework, applied projects, and examinations. Exam windows are announced in advance so students in other time zones are not forced into overnight sittings. Alternative arrangements are available where documented.

Admission requirements

Academic entry

A bachelor's degree from a recognised institution, or equivalent professional standing considered by admissions

English language

English sufficient for postgraduate study, or evidence of prior English-medium study

Documents

A statement of about 500 words on why this award fits your work
Two references, academic or professional
A CV showing study and relevant work

Programme questions

How long is the MSc Digital Health Operations?

The published duration is 18 months. Teaching language: English. Actual time-to-complete depends on mode and any recognised prior learning.

Can I study this from my country?

You may study this award fully online from your country, or — where published — on campus at Crownshire. Online study does not require a student visa. Campus study may.

What does it cost?

Degree tuition for this award is published as £0 / tuition-free on the online pathway. Examination or administrative fees may apply at checkout — never an annual tuition invoice. Check the Fees page for any extras.

What are the entry requirements?

Requirements are grouped on this page (academic, English, documents). Equivalent qualifications are considered. English may be waived after prior English-medium study.

How is the programme assessed?

Assessment is typically a mix of coursework, projects, and examinations. Doctoral awards include a thesis or dissertation and an oral examination. Details sit in the programme specification and module outlines.

Will this award be recognised where I live?

Recognition of the award for local employment, professional licence, or ministry attestation is decided by your employer or regulator. Crownshire University publishes verification pages for certificates. We do not claim automatic equivalence in every country.

How do I apply?

Start an application on this website. Progress is saved from the first step. Admissions: admissions@crownuni.com.

Recognized & Accredited

Loading…